I am a dynamic and customer-focused professional with a strong background in e-commerce, service management, and customer experience optimization. Highly adaptable and quick to learn new technologies and digital platforms to enhance operations and customer interactions. Skilled in training teams to evolve to high-performing, streamlining workflows and implementing fraud prevention and cost-saving measures. Passionate about delivering seamless, engaging experiences that foster long-term customer relationships and brand advocacy.

I offer my expertise through my business, Pique. Specializing in design and administrative support, I help small enterprises that may not have the resources for dedicated positions. With extensive experience in both the private and public sectors, I provide tailored solutions to streamline operations, enhance workflows, and integrate customer service, technical skills, organizational strategies, and design expertise.

There is no task is too small—I’m here to help professionals focus on what they do best and occasionally watch their dog.