Versa Gripps
03.2022 - 06.2024 [Contract - 12.2024]
Versa Gripps was an great experience that I happened upon after moving to Maine. When I was hired, I agreed to work in production, as we all did, sewing and building the Versa Gripp product. It was not long after that I transitioned into my customer service roll Versa Gripps was purchased and I was soon headed into a whirlwind of change, and below outlines 1 1/2 years of transitioning.
In a dynamic e-commerce environment, I improved order fulfillment, returns, and global shipping operations, cutting processing times and increasing customer satisfaction across 25,000+ annual orders. By negotiating carrier contracts and optimizing shipping strategies, I saved over $70K in 2023 while maintaining speed and reliability, and significantly reduced claims. I led and trained a service team to deliver responsive, high-quality customer support, updating customer-focused policies to strengthen the overall brand experience, and built Shopify backend stores for new vendors and private accounts.
On the design side, I redesigned packaging for Versa Gripps, and brands such as Gold’s Gym, and Anytime Fitness, leveraging research, customer feedback, and analytics to develop packaging content assisting and enhancing the customer experience. I also created a digital product measuring tool for Versa Gripps to assist customers in finding their ideal fit.
To say the least, I was never bored working for Versa Gripps. In fact, I was so busy, I left in June 2024 due to symptoms from long-COVID and a respiratory illness that I was not recovering. However, I did continue to freelance with both CEO's until December of 2024.
Posters
Fit Tool
Reorganization Strategic Focus
English/Spanish
Package redesign
Exhibition - Trade Show Graphics
Scheels Packaging
Color revisions include Classic and Fit, and the introduction of FitPro packaging, and display proposal. Scheels package design was originally created (designed) by Joel at Human Design, CO
Accessories Lookbook
Sales Team
Versa Wrapps
Private Label Package Design
