profile
Compassionate, Creative, and Client-Focused Professional
Versatile professional with 16+ years of experience spanning design, education, and social services. Known for delivering inclusive, empathetic support to diverse populations while improving systems through creative problem-solving. Skilled in client advocacy, visual communication, and cross-functional collaboration. Currently, completing certifications in behavioral health to expand impact in community-focused roles.
Versatile professional with 16+ years of experience spanning design, education, and social services. Known for delivering inclusive, empathetic support to diverse populations while improving systems through creative problem-solving. Skilled in client advocacy, visual communication, and cross-functional collaboration. Currently, completing certifications in behavioral health to expand impact in community-focused roles.
CORE COMPETENCIES
Program Development & Evaluation
Policy & Compliance Enforcement
Educational Coaching & Digital Literacy
Cross-Functional Team Leadership
Crisis Response & De-escalation
Visual & Instructional Communication
Client Advocacy & Case Management
EXPERIENCE
Versa Gripps | Hancock,ME | 03/2022 – 06/2024 ►
eCommerce Retail Manager, Customer Service, Graphic Design
eCommerce Retail Manager, Customer Service, Graphic Design
Community Connection Healthcare | Boston, MA | 10/2018 – 09/2021 ►
Assistant Program Director, Case Management, Graphic Design
Assistant Program Director, Case Management, Graphic Design
Harvard Medical School | Boston, MA | 10/2015 – 06/2017 ►
Senior Graphic Designer, Office of Communications & External Relations
Senior Graphic Designer, Office of Communications & External Relations
Venture Community Services | Easton, MA | 02/2015 – 10/2015 ►
Residential Assistant Manager
Residential Assistant Manager
Bristol Community College | Fall River, MA | 09/2004 – 12/2014 ►
Graphic Designer Publication Specialist, Office of Communications
Graphic Designer Publication Specialist, Office of Communications
Comcast | Boston, MA | 08/1999 – 09/2004
Broadband Technician II
Broadband Technician II
University of Maine | UMaine, Online | 06/2020 - in progress ►
MEd. Instructional Design
MEd. Instructional Design
University of Massachusetts | Dartmouth, MA | 2007 ►
BA Visual Communication, English minor [ women - gender studies ]
BA Visual Communication, English minor [ women - gender studies ]
CERTIFICATIONS
Behavioral Health Professional | Maine | 05/2025 ►
Behavioral Health Professional Certificate
Behavioral Health Professional Certificate
Educational Tech III | 05/2022 - 27
Maine DOE Certified
Maine DOE Certified
Adult and Pediatric First Aid/CPR/AED | 01TANRJ | 04/2025 - 27
Bloodborne Pathogens | 01TFLM5 | 05/2025 - 26
Cat and Dog First Aid | 01TNLN2 | 05/2025 - 27
Bloodborne Pathogens | 01TFLM5 | 05/2025 - 26
Cat and Dog First Aid | 01TNLN2 | 05/2025 - 27
CERTIFICATIONS IN PROGRESS
Mental Health and Rehabilitation Technician Certification
MHRT/C | Maine | 05/2025 - present
MHRT/C | Maine | 05/2025 - present
UX Design | Coursera | 02/2025 - present ►
Certificate
Certificate
SKILLS
SOFTWARE: Wix, Canva, SquareSpace, Adobe Creative Cloud, Constant Contact, Survey Monkey, Shopify, ShipStation, Alora Healthcare, Square, Grammarly, ChatGPT ESSENTIALS: OneDrive, Dropbox, Office365, Google Suite, Zoom SOFT SKILLS: Self-motivation, Collaboration, Communication, Organization, Project Management, Documentation, Adaptability, Analytical Thinking, Empathetic HARD SKILLS: Conceptual Design, Interactive Design, Visual Design
AWARDS
FOLIO, Eddie & Ozzie Awards
• Folio Award Harvard Medicine Magazine, Ethics, Use of Illustration, 2017
• Folio Award Harvard Medicine Magazine, Ethics, Use of Illustration, 2017
• Folio Honorable Mention Harvard Medicine Magazine, Ethics, Typography, 2017
NISOD AWARD, NISOD College of Education, Austin, TX, June 2013
NCMPR Medallion Awards, National Council for Marketing and Public Relations, 2009 - 2011
Bristol Community College Art & Design Award | Visual Design/Graphic Design, 2005
Bristol Community College Art & Design Award | Fine Art - Sculpture, 2005
Margaret Feldman Award | Graphic Design, 2005
Curriculum Award | Art Transfer/Graphic Design, 2005
EXHIBITION
Grimshaw-Gudiwitz Art Faculty Exhibition, 2010
VOLUNTEER
Dog Walker, New England Humane Society, 2021
Board Member, Grimshaw-Gudiwitz Art Gallery, 2009 - 2016
Alzheimer's Advocate, Guardianship Legal Program, 2013
NCMPR, Division I, 2008 - 2014
Advisory Board Member, Diman Regional Vocational High School, 2010 - 2011
Providing client-focused design solutions, specializing in customer engagement strategies; [clients: Blackman Studio, Sage Hill Design, Versa Gripps, Bristol Community College, Out of the Box Creative, Community Connection Healthcare]
Home Resource Consulting & Cave Construction [ 2017-2018 ] provided business solutions developing documents, website, and creative boards and design assistance to improve business objectives.
Branding: What it Really is and How to Get Started on a Brand Strategy | January 2013
